Return & Refund Policy

Thank you for shopping with Lexirosa. Please review our Return & Refund Policy carefully before placing an order. Because all of our products are made to order, specific guidelines apply to cancellations, replacements, and refunds.

⏱️ Order Cancellation

We understand that mistakes can happen, and we are happy to help you adjust your order if you act quickly.

  • Orders may be canceled or modified within 2 hours of being placed.

  • To request a cancellation, please contact us immediately at support@lexirosa.com.

  • Please note: Once an order passes this 2-hour window and enters production, it cannot be canceled, modified, or refunded under any circumstances.

🔄 Returns, Refunds & Replacements

Because our products are made to order (printed and prepared specifically for you), we do not accept returns, refunds, or exchanges if you change your mind, choose the wrong size/color, or no longer want the item.

However, we are fully committed to making things right if the mistake is on our end. We provide solutions for defective, damaged, or incorrect products.

✅ Eligible Cases (Caused by Our Error):

  • Defective, damaged, or torn items.

  • Incorrect item, design, size, or color received (different from your original order).

  • Major printing errors or quality issues.

🛡️ Our Solution (Returnless Replacement):

  • No Return Required: We do not require you to ship defective items back. If the issue is caused by our error, we will send a free replacement or issue a full refund.

  • Do Not Ship Back: Please do not send your purchase back to the manufacturer or the address on the package. Any packages sent back without prior approval will not be processed.

  • Zero Hidden Fees: For defective or incorrect items, there are absolutely no return or restocking fees. The replacement is 100% free.

📧 How to file a claim: Please contact us at support@lexirosa.com within 7 days of delivery with your order number and clear photos showing the issue.

📏 Size Issues & Customer Errors

Choosing the correct size is the sole responsibility of the customer.

  • We do not accept returns, refunds, or exchanges for incorrect size selection or personal preferences (fit, minor color tone variations, or style expectations).

  • We strongly encourage all customers to review our Size Chart carefully before placing an order.

  • Size-related issues are not considered manufacturing defects.

❌ Items Not Eligible for Refund

The following situations are strictly not eligible for a refund or replacement:

  • Orders where a cancellation request was made after the 2-hour window.

  • Items that have been worn, washed, or used.

  • Orders with minor color variations due to different monitor/screen displays.

  • Damage caused by improper care, washing, or handling.

💰 Refund Processing

If your refund is approved:

  • The refund will be credited automatically to your original payment method.

  • Processing time usually takes 5–10 business days, depending on your bank or card issuer.

  • Original shipping fees (if applicable) are non-refundable unless the error was entirely caused by Lexirosa.

✉️ Contact Us

If you believe there is an issue with your order or have any questions, please reach out to us at:

  • Email: support@lexirosa.com

We are always committed to making things right and appreciate your understanding of our made-to-order process!