The Lion The Witch Comfort Colors T-shirt

Thank you for shopping with us! Below you’ll find important information about how your order is processed and shipped. Please take a moment to review our shipping policy before placing your order.

🇺🇸 Proudly Printed & Shipped From The USA

To ensure the highest quality and fastest delivery, our products are produced and shipped directly from the United States.

⏱️ Order Processing Time

All of our products are made to order. This means each item is printed and prepared specifically for you after your order is placed.

• Processing time: 1–3 business days.

• Please note: Processing time does not include shipping time.

• Orders are not processed or shipped on weekends or holidays.

Once your order has been produced and shipped, you will receive a confirmation email with tracking information.

🚚 Shipping Time & Delivery Estimates

Estimated shipping times vary depending on your location and the shipping method selected at checkout:

📌 Important Note: Delivery times are estimates, not guarantees. Shipping delays may occur due to weather, customs clearance, carrier issues, or peak seasons (holidays, promotions, etc.).

💰 Shipping Rates

Shipping costs are calculated automatically at checkout based on:

• Your location

• The number of items in your order

• The selected shipping method

Any applicable shipping fees will be clearly displayed before you complete your purchase.

📦 Tracking Information

• Once your order ships, you will receive an email containing a tracking number.

• Please allow 24–48 hours for tracking information to update after shipment.

• If you do not receive a tracking email, please check your spam or promotions folder before contacting us.

🌍 International Shipping & Customs

For all international orders, please keep the following in mind:

• Customs fees, duties, and taxes are not included in the item price or shipping cost.

• These charges are the sole responsibility of the customer.

• Customs policies vary widely by country, so we recommend checking with your local customs office for more information.

• We are not responsible for delays caused by customs processing.

❌ Incorrect Address & Failed Delivery

Please double-check and ensure that your shipping address is entered correctly at checkout. We are not responsible for:

• Orders shipped to an incorrect or incomplete address provided by the customer.

• Packages returned due to failed delivery attempts.

If an order is returned to us due to an address issue, additional shipping fees may apply to reship the order.

🔍 Lost or Delayed Packages

If your order appears to be lost or significantly delayed, please contact us immediately at support@lexirosa.com with your order number. We will do our best to assist you by contacting the carrier and providing the next steps.

✉️ Questions?

If you have any questions about our shipping policy or your order, feel free to reach out to us at:

• Email: support@lexirosa.com

We’re always happy to help!

Thank you for shopping with Lexirosa. Please review our Return & Refund Policy carefully before placing an order. Because all of our products are made to order, specific guidelines apply to cancellations, replacements, and refunds.

⏱️ Order Cancellation

We understand that mistakes can happen, and we are happy to help you adjust your order if you act quickly.

• Orders may be canceled or modified within 2 hours of being placed.

• To request a cancellation, please contact us immediately at support@lexirosa.com.

• Please note: Once an order passes this 2-hour window and enters production, it cannot be canceled, modified, or refunded under any circumstances.

🔄 Returns, Refunds & Replacements

Because our products are made to order (printed and prepared specifically for you), we do not accept returns, refunds, or exchanges if you change your mind, choose the wrong size/color, or no longer want the item.

However, we are fully committed to making things right if the mistake is on our end. We provide solutions for defective, damaged, or incorrect products.

✅ Eligible Cases (Caused by Our Error):

• Defective, damaged, or torn items.

• Incorrect item, design, size, or color received (different from your original order).

• Major printing errors or quality issues.

🛡️ Our Solution (Returnless Replacement):

• No Return Required: We do not require you to ship defective items back. If the issue is caused by our error, we will send a free replacement or issue a full refund.

• Do Not Ship Back: Please do not send your purchase back to the manufacturer or the address on the package. Any packages sent back without prior approval will not be processed.

• Zero Hidden Fees: For defective or incorrect items, there are absolutely no return or restocking fees. The replacement is 100% free.

📧 How to file a claim: Please contact us at support@lexirosa.com within 7 days of delivery with your order number and clear photos showing the issue.

📏 Size Issues & Customer Errors

Choosing the correct size is the sole responsibility of the customer.

• We do not accept returns, refunds, or exchanges for incorrect size selection or personal preferences (fit, minor color tone variations, or style expectations).

• We strongly encourage all customers to review our Size Chart carefully before placing an order.

• Size-related issues are not considered manufacturing defects.

❌ Items Not Eligible for Refund

The following situations are strictly not eligible for a refund or replacement:

• Orders where a cancellation request was made after the 2-hour window.

• Items that have been worn, washed, or used.

• Orders with minor color variations due to different monitor/screen displays.

• Damage caused by improper care, washing, or handling.

💰 Refund Processing

If your refund is approved:

• The refund will be credited automatically to your original payment method.

• Processing time usually takes 5–10 business days, depending on your bank or card issuer.

• Original shipping fees (if applicable) are non-refundable unless the error was entirely caused by Lexirosa.

✉️ Contact Us

If you believe there is an issue with your order or have any questions, please reach out to us at:

• Email: support@lexirosa.com

We are always committed to making things right and appreciate your understanding of our made-to-order process!